Last time you went shopping for an appliance, did you look at any reviews to help in your decision?
Reviews are everywhere now – restaurants, hotels, computers, even Realtors. It is no surprise, then, that home appliances have their share. The question becomes how accurate they are. Without fail, I can find many that love one model in particular, and many that hate the same one. This is common with most brands that I have researched, even the more expensive models. Whether it is on the manufacturer’s website, the appliance store’s, or a third party.
Consumer Reports should be trustworthy, right? They make a living out of unbiased research and reporting their findings. The problem I find with CR is brand names can be on the top, middle or bottom tiers, depending on the model. True, there can be a larger percentage of one brand over another, but the second issue is how they arrive at the ratings. Do I care if the display is easy to read, or the style is not exciting? I can readily see that when comparing online or in the store. I care mostly about reliability that I cannot see. Can you trust the salesperson, or are they just pushing one or two that pay them more? I don’t think there are any fiduciary duties to protect you at Best Buy or HHGregg. If you develop a personal relationship with a store in particular, especially locally owned, you may feel a level of trust. Or your friends and colleagues who have recently purchased can share their results.
I do basic research and look for trends, if I find the same brand and/or model that gets strong ratings from different sources, and then confirmed by a friend or retailer, I feel confident on the purchase. After awhile, you start trusting certain brands. That leads to another problem – brands evolve, get better or worse, are bought out, or simply overtaken by competition.
Personal experience over the last 3 years:
– Samsung refrigerator, I rate 3.5 of 5 (overactive ice maker and water in vegetable bins), did no research due to great Black Friday purchase
– Kitchen Aid dishwasher, I rate 4.5 of 5 (slight leak one time, door rubs), this brand and Bosch were among the best rated.
– Samsung clothes washer, I rate 5 of 5 so far (just bought last week), this brand, LG and Speed Queen were among the best rated.
Good Luck and Happy Shopping!